TERMS
Terms of Service
Last updated: 23 October 2026
These terms are between you and XIAOLUOTECH (Reg. No.R79252/26), the business behind xiaoluotech. These terms govern your use of xiaoluotech.solutions and the website or internal system build, AI assistant setup, and ongoing change services we provide. By using our site or engaging us for a project, you agree to these terms.
1. Our service
We build a website or internal system for your business, set up your own AI assistant that works with the business records it has been authorised and configured to access, and set up the project, deployment, hosting, and SSL for the launch. After handover, you can continue to request changes through the AI assistant in WhatsApp.
2. Pricing and payment
Our offer is a one-time fee of RM4,500 (Malaysian Ringgit) covering 3 agreed functions tailored to your business, delivered as a website or an internal system. RM2,250 is paid as a deposit and the RM2,250 balance is paid within two weeks after launch and handover, unless otherwise agreed in writing. AI usage is charged separately through top-ups.
3. What you provide
You will provide accurate business information, brand assets, content, and a dedicated WhatsApp account for the AI assistant. You confirm that you have the right to use any content, images, or trademarks you supply to us.
4. Ownership
On full payment, you keep the source code we deliver. Standard website hosting is included on our infrastructure. For the domain, by default we provide a subdomain under xiaoluotech.solutions; you may also purchase your own domain and we will connect it — that domain is registered in your name. We retain ownership of any underlying tools, scripts, or templates we use across multiple customers.
5. Acceptable use
You agree not to use our service or AI assistant for unlawful, fraudulent, defamatory, or abusive purposes; not to send spam; and not to violate Malaysian law or the rights of others. We may suspend the AI assistant if it is being used to violate these terms.
6. Service availability
We aim for high availability but do not guarantee uninterrupted service. Downtime caused by upstream providers (hosting, AI providers, WhatsApp) is outside our control. We will work in good faith to restore service quickly.
7. Liability
To the maximum extent permitted by Malaysian law, our total liability under these terms is limited to the fees paid by you in the twelve months preceding the claim. We are not liable for indirect or consequential losses such as loss of profit, data, or goodwill.
8. Termination
Either party may end the engagement with written notice. On termination, you keep the source code and your hosting account. If you used a subdomain under our domain, we will give you a reasonable export window so you can move to a custom domain. If you purchased your own domain, it remains in your name. Fees already paid are non-refundable except where required by law.
9. Governing law
These terms are governed by the laws of Malaysia, and disputes are subject to the exclusive jurisdiction of the courts of Malaysia.
10. Changes
We may update these terms from time to time. Material changes will be notified by email to active customers. Your continued use of our service after a change means you accept the updated terms.
Questions about these terms? Contact us at support@xiaoluotech.solutions