TERMS
Terms of Service
Last updated: 2 August 2026
These terms govern your use of xiaoluotech.solutions and the website build and first-time setup we provide, including the optional AI Agent setup. By using our site or engaging us for a project, you agree to these terms.
1. Our service
We build a custom website for your business and do the full first-time setup: the project, deployment to production, hosting configuration, SSL, and version control with rollback so any change can be undone. Version control and rollback are included free and are never billed. The build covers the sections a small business site needs — typically home, about, services or menu, gallery, contact, and opening hours and map — and includes 3 rounds of revisions on the draft. Fixing something broken or wrong is not a revision; we fix that free, always. If you want it, we also set up your own AI Agent in WhatsApp, free of charge, so you can request changes by chatting with it. The AI Agent is an optional upgrade — your website is built, launched, and handed over whether or not you take it.
2. Pricing and payment
Our offer is a one-time fee of RM4,500 (Malaysian Ringgit) for the build and first-time setup. This fee is paid in two equal instalments: 50% as a deposit before we start the build, and the remaining 50% on completion, before launch and handover — that is RM2,250 and RM2,250. Payment is arranged with you over WhatsApp before work begins, unless otherwise agreed in writing. There is no monthly retainer, no subscription, and no premium support tier. Two costs may be payable by you directly to third parties, only when used and never through us: AI usage for the AI Agent, charged pay-per-use by the AI provider; and a dedicated backend server, if your build needs one, charged on usage by the cloud provider. Neither is billed by us. We do not sell, register, or renew domains. If you later ask for work outside the agreed scope, we will quote it separately and only proceed once you approve it in writing.
3. What you provide
You will provide accurate business information, brand assets, content, and timely feedback. You confirm that you have the right to use any content, images, or trademarks you supply to us. If you choose the AI Agent, you will also provide a dedicated WhatsApp account for it to chat on. You then choose where the AI Agent runs: we can host it for you, or you can provide a computer of your own and we will set that computer up for it. Both choices are included in the one-time fee and neither costs extra. If you choose to run it on your own computer, the AI Agent is available only while that machine is switched on and connected to the internet. If we host it for you, it runs on our infrastructure and does not depend on your machine being switched on. Your website stays online either way.
4. Ownership, hosting and domain
On full payment, you keep the source code we deliver. Your website is deployed to a free static hosting tier, so there is no ongoing hosting bill for the website itself and no monthly fee payable to us. We are not promising to carry the hosting cost indefinitely — we set it up and hand it over, and continued availability depends on that third-party hosting service. If your build requires a dedicated backend server, that account is opened in your name and the cloud provider bills you directly on usage; we do the first-time setup free. For the web address, by default we provide a subdomain under xiaoluotech.solutions; you may also purchase your own domain, which is registered in your name, and we will point the site at it. We retain ownership of any underlying tools, scripts, or templates we use across multiple customers.
5. Acceptable use
You agree not to use our service or AI Agent for unlawful, fraudulent, defamatory, or abusive purposes; not to send spam; and not to violate Malaysian law or the rights of others. You are responsible for what you and your staff publish through the AI Agent on your website. We may suspend the AI Agent, or decline a request, if it is being used to violate these terms.
6. AI Agent and change requests
If you take the AI Agent, you and the staff you give access to can request website changes in WhatsApp. Changes to your website are handled by the AI Agent. Features that need a backend server — a database, user accounts, payments, inventory or bookings — carry a server cost, charged on usage by the cloud provider and not billed by us. The AI Agent will pass a request to a person when it touches payment, legal, or compliance matters, or falls outside the website service. AI output can be imperfect — that is why every change is version-controlled and can be rolled back at any time, at no cost. You should check important changes after they go live.
7. Service availability
We aim for high availability but do not guarantee uninterrupted service, and we do not offer a service level agreement. Downtime caused by upstream providers (hosting, the content delivery network, the AI provider, WhatsApp), or by your own machine or internet connection if you have chosen to run the AI Agent on your own computer, is outside our control. We will work in good faith to restore service quickly.
8. Liability
To the maximum extent permitted by Malaysian law, our total liability arising out of or in connection with these terms and our work for you is limited to the total fees you have actually paid to xiaoluotech for the engagement — that is, the one-time setup fee — regardless of when those fees were paid. We are not liable for indirect or consequential losses such as loss of profit, data, or goodwill. We are not liable for amounts you owe third parties, such as the AI provider, the cloud provider, or a domain registrar. Nothing in these terms limits liability that cannot be limited by law.
9. Termination
There is no lock-in and no minimum term. Either party may end the engagement with written notice. On termination, you keep the source code, your backend hosting account, and your domain. If you were using a subdomain under our domain, we will give you a reasonable export window so you can move to your own domain. Fees already paid, including the deposit, are non-refundable except where required by law, since they cover work already performed. Your protection is the payment structure itself: the final 50% falls due only on completion, before launch and handover, so if you are not satisfied at handover you are not obliged to pay it. Ending the engagement does not stop any charges you have with third parties — you deal with the AI provider, cloud provider, or registrar directly.
10. Governing law
These terms are governed by the laws of Malaysia, and disputes are subject to the exclusive jurisdiction of the courts of Malaysia.
11. Changes
We may update these terms from time to time. Material changes will be notified by email to active customers. Your continued use of our service after a change means you accept the updated terms.
Questions about these terms? Contact us at support@xiaoluotech.solutions