xiaoluotech
xiaoluotech

CUSTOMER GUIDE

Update your website, one clear request at a time.

Keep this page for day-to-day updates with your AI assistant in WhatsApp. Use the examples below as ordinary messages, not special commands.

Before you start

  • AI is optional. Free setup runs on your own computer, with a dedicated WhatsApp account for the assistant.
  • Keep that computer powered on and online 24/7 if you want the assistant available throughout the day. This is separate from your website hosting.
  • Use only the assistant contact and authorised chats recorded in your handover. Agree who may request updates and who approves publishing.
  • AI usage is separate from free setup. Confirm the current top-up rate and balance with XIAOLUOTECH before use.

Request → preview → approve

Recommended working method — not an automatic safety lock. Check your own setup at handover: this guide does not mean that publishing is technically blocked until you approve.

  1. 01

    Say exactly what changes

    Name the page, the current item, the replacement and what must stay the same. Start with one small change.

  2. 02

    Ask to see it first

    Request a summary and preview before publishing. If no preview is available, stop and contact XIAOLUOTECH rather than approving unseen changes.

  3. 03

    Approve only what you checked

    Check the preview on your phone. Name the exact version or change you approve. If it is wrong, ask for a correction first.

  4. 04

    Open the real website

    A chat reply is not proof the update is live. Open your website, refresh and check the changed page and related actions.

Messages you can use

Replace the words in [brackets] with your details. Send photos with the matching request. These are example requests, not proof that a feature is installed on your website.

Update opening hours

Example message

On [contact page], change [current hours] to [new hours], effective [date]. Keep the address and phone number unchanged. Show me the planned change and a preview first. Do not publish yet.

What to check: Check the day, date and every place your hours appear.

Adjust a price or description

Example message

On [menu/service page], update only [item name]: [old price or text] → [new price or text]. Keep other items unchanged. Show me a preview before publishing.

What to check: Check the item, currency, amount and all language versions.

Replace a photo

Example message

Use the attached photo to replace [describe the current image] on [page]. Keep the other photos and layout unchanged. Show me the crop on phone and desktop before publishing.

What to check: Check the right image was replaced and faces or products are not cropped out.

Add a section or feature

Example message

I want [section or feature] so that [person] can [goal]. First explain the plan, what data or access is needed, and any usage or provider costs. Do not change the live site yet. Show me a preview or test flow before I approve.

What to check: Use test data. Check the whole flow before using it with customers.

Request a business report

Example message

If reporting is configured for my website, summarise [metric] for [start date] to [end date]. Tell me the data source and any missing records. Use totals, not customer names or phone numbers. Do not edit records or send messages.

What to check: Only use this if your handed-over system has the relevant data and reporting access.

Report something wrong

Example message

On [website address/page], I tried [steps] at [time]. I expected [result], but got [actual result]. I am using [phone/browser]. See the screenshot with personal details hidden. Explain the proposed fix and show me a preview before publishing.

What to check: If it affects payments, orders or access, stop using that flow and contact XIAOLUOTECH.

After you have checked the preview

I checked [preview/version] for [change]. I approve publishing only this change. Keep everything else unchanged. Tell me when it is live and which website address to check.

Check the result

  • Open the live address from your handover and refresh the page.
  • Check the text, photos, prices, dates and language versions on your phone.
  • Test related links or forms with clearly marked test data. Check where the submission arrives.
  • If a change is wrong, stop requesting more edits. Keep a screenshot and the last known working version.

Undo a website change

Version control and website rollback are included. Name the change or known working version rather than saying only “yesterday”. Review the proposed restore before it is applied.

Stop further edits. The change to [page/item] at [time/version] is wrong. Please identify the last working website version before that change and show me what restoring it will affect. Do not restore data or publish until I confirm.

Website rollback is not the same as restoring business data. It may not undo bookings, payments, deleted records or messages already sent. For these, contact XIAOLUOTECH before taking more action.

Privacy & help

  • You own your website and business data. Only share data you are authorised to use; remove customer names, phone numbers and other personal details where they are not needed.
  • Never paste passwords, API keys, payment-card details or one-time login codes into a chat or this guide. Use the secure access-sharing method agreed at handover.
  • Use only the business records, documents and functions authorised and tested for your assistant.
  • A computer at your premises does not mean all AI processing stays there. Information sent in requests may be processed by AI providers; confirm the configured providers and data handling at handover.
No reply?

Check the assistant computer is on, connected and not asleep. Check WhatsApp connectivity and your AI balance. Do not repeatedly resend the same request. If it still does not respond, use the XIAOLUOTECH contact in your handover.

Unclear result or no preview?

Pause. Ask what has changed and whether it is live. Do not approve an unseen result or keep sending new instructions. Send XIAOLUOTECH the page address, time and a redacted screenshot.

New staff or remote help?

Review who has access before adding staff. Only enable remote support through the method recorded at handover, for the agreed session, and turn it off afterwards.

Use the verified XIAOLUOTECH contact in your handover for help. Never send payment to changed account details without checking through an already trusted channel.